Supercab Refund and Return Policy
At Supercab, customer satisfaction is our top priority, and we aim to provide a seamless and comfortable ride experience. Our refund and return policy is designed to ensure clarity and fairness in the event that you need to cancel or request a refund.
1. Ride Cancellation:
- You may cancel your booking at any time before the scheduled pick-up time.
- If you cancel within 30 minutes of booking, there is no cancellation fee.
- For cancellations made after 30 minutes, a small cancellation fee may apply depending on the service and location.
2. Refunds:
- Refunds are considered in cases of service issues, such as delays or poor ride quality.
- If you experience a problem with your ride (e.g., vehicle condition, driver behavior), please report it within 24 hours to our customer support team for a possible refund or compensation.
- Refunds will be processed back to the original payment method, typically within 5-7 business days.
3. Return of Items:
- If you left any personal belongings in the vehicle, please contact our customer service immediately. We will make arrangements for you to retrieve the items as quickly as possible.
4. Non-Refundable Charges:
- Booking fees, as well as any other charges incurred due to delays caused by the customer (e.g., changes in the pick-up location, extended ride duration), are generally non-refundable.
For any further inquiries or to initiate a refund request, please reach out to our customer support team at info@supercab.com.ng or through the Supercab app.
Thank you for choosing Supercab, where your satisfaction is our priority!
